Web-based phone management, from a responsive local supplier

INBOUND provides businesses with the latest call management and control features on their computer screens, without having to spend money on a new phone system.

The system works with both geographic and non-geographic numbers. It offers  online access to a full range of call routing, monitoring and managing tools to give your business the extra productivity of managing calls through your computer. As well as all the features such as time based call diversion and routing, voicemail, call groups, hunt groups entirely within your control.

Available for small, medium and large businesses, First Line’s INBOUND services need no capital outlay, can be set up on your telephone system in minutes and are incredibly easy to use.

The benefits of INBOUND from First Line

• Use with any number, anywhere, from any device – available on both geographic (01/02) and non-geographic (08/03) numbers and accessed through a secure user-friendly website that can be accessed from any device.
• Easy to use – designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
• Immediate set up – everything's online and feeds directly into our national partner's network giving the ability to instantly create or make changes to call plans, announcements and other features.
• No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation
• Business continuity - is ensured should the unexpected happen such as flooding or snow, by instantly redirecting calls to another site or the homes of key staff.
• Record calls -  be able to meet industry standards for compliance or training purposes.
• Professionally manage incoming  calls – ensure calls are dealt with efficiently and without missing a call during busy hours or when the office is closed.
• Call reporting – generate performance reports to suit your business

Find out about our different INBOUND services

Contact Point – ideal for sole traders or single site businesses that want to frequently set up and change their call routing according to opening hours and staff availability.

Contact Path – suitable for multi-site/multi departmental organisations that are looking to route calls according to who the caller is, by caller’s location to the nearest office of the relevant account manager. Hunt group routing is also possible.

Contact Pro – provides complex, reliable call centre functionality, suited to businesses that place a high value on customer service and who are looking to deal with incoming calls effectively without missing a call.